Should you let your hotel handle travel insurance claims in Hurghada, Egypt?

A traveler fell ill and went to the hotel doctor. Staff took his documents, declared it an insurance case, and contacted the insurer themselves — but ended up sending him to a hospital not covered by his policy. He later managed to negotiate partial reimbursement of roughly half the costs.

The key takeaway: always call your travel insurance company yourself when a medical situation arises. Hotel staff may try to help, but they are not responsible for choosing the correct covered facility or properly filing the claim.