What should I do in Sharm El Sheikh if an ATM debits my card but doesn’t dispense cash?
Based on 1 discussion with 3 participants · Last activity: 11 days ago
TL;DR
Immediately take a photo of the ATM, its machine number, and exact location, and note the time of the transaction; keep the receipt if available. Then call the bank hotline and visit a branch with your passport: one reported case took about 2 days and the cash was refunded in Egyptian pounds.
What the community said
If the ATM doesn’t dispense cash, first document everything: take a photo of the machine and its ID number, note the exact location and time of the transaction, and keep the receipt if the ATM printed one.
11 days ago ATM number, transaction time, receipt
After that, go to the bank with your passport and file a claim for the disputed ATM transaction. In one Sharm El Sheikh case, it took 2 bank visits over 2 days, even during Ramadan, and the money was returned in local currency cash.
11 days ago 2 days, 2 bank visits, refund in EGP
If locals or staff are nearby, ask them to help call the bank’s hotline from the spot. The faster the bank gets the ATM number, location, and exact time of the failed withdrawal, the easier it is for them to trace the transaction and confirm the issue.
11 days ago bank hotline