What to do if a beach bar staff at a Sharm el-Sheikh hotel ignores you or gives poor service?
Based on 1 discussion with 3 participants · Last activity: 5 days ago
Based on 1 discussion with 3 participants · Last activity: 5 days ago
TL;DR
Complain directly to the hotel's Guest Relations department — it works. Staff respond quickly and problem employees can be reassigned or dismissed.
One traveler suggested bringing several chocolate bars (e.g. Alenka, which doesn't melt in heat) and gifting them to staff: a couple to reception, a couple to the bartender at the 24-hour bar. By the second day, the bartender remembered exactly what to pour for them, greatly improving service. Remaining chocolates can be left for room cleaners.
Some guests find creative workarounds: one traveler was spotted pouring small cups of beer into a thermos on the beach to avoid dealing with inattentive bar staff altogether.
If a bartender ignores you while serving other guests, firmly stating that you will report them to reception tends to work immediately. In one case, the staff member apologized repeatedly and brought extra drinks unprompted after such a warning.
At Sunrise hotel, a complaint to Guest Relations about a bartender making sloppy cocktails (just pouring syrup instead of proper mint and lime recipes) led to the bartender being removed from that post. The Guest Relations staff then checked in regularly for the rest of the stay and offered feedback questionnaires.