What to do if Uber driver charges more than the app price in Istanbul?
Based on 2 discussions with 3 participants · Last activity: 23 days ago
TL;DR
Document the payment with a photo and contact Uber support — they typically refund the overcharge and apologize. For cashless transport payments, ask other tourists to pay with their card in exchange for cash.
What the community said
If an Uber driver demands more than the app price (e.g. asking 1000 TRY when the app shows 203 TRY max), pay and immediately report it to Uber support with a photo of the cash handover. You don't even need to request a refund — just report the scam to protect other travelers, and Uber will refund and apologize anyway.
23 days ago Uber support — overcharge refund
Travelers without a Turkish bank card who need to pay for transport cashlessly can ask other tourists to pay with their card in exchange for cash. This workaround is commonly used among visitors in Istanbul.
23 days ago
Travel agencies in Istanbul now have access to a dedicated refund portal, but direct access for individual tourists is not yet available — refunds must go through a travel agent.
23 days ago