What should I do in Nha Trang if an ATM keeps my bank card?
Based on 2 discussions with 2 participants · Last activity: 17 days ago
TL;DR
If an ATM in Nha Trang keeps your card, take a photo of the machine and go to that bank branch with your passport, card number, and the ATM photo. Travelers report that banks usually return the card if you come back on the next business day and explain the issue, even via a translation app.
What the community said
The most common advice is to immediately photograph the ATM that kept the card, so the bank staff can identify the exact machine and location more easily.
17 days ago ATM photo
To get the card back, the bank will usually ask you to visit the branch with your passport and card details. It helps if you already have your card number written down.
17 days ago Passport and card number
If staff do not speak Russian or English, you can use a translation app and show a Vietnamese sentence saying that the ATM did not return your card. Travelers recommend this as a practical way to explain the problem at the bank.
17 days ago Vietnamese translation app
According to traveler feedback, banks often do return the card if you go directly to the bank that owns the ATM, rather than trying to solve it only by phone.
17 days ago Branch of the ATM-owning bank
If the ATM kept your card over the weekend, the advice is to visit the bank on the next business day, such as Monday, because only bank staff usually have access to the machine and retained cards.
17 days ago Next business day